Amperative has been working collaboratively with the Church of England (CofE) for over 10 years, firstly as Worthers and now as Amperative. Our strong relationship has meant we have been involved in several projects providing bespoke solutions to the myriad of challenges and opportunities that the Diocese and National Church body face. One such project is the Contact Management System (CMS).
The brief was to create a centralised contact management system, a single point where each diocese could store contact details for everyone. The idea was to bring consistency and create economies of scale by commissioning a joint system to replace the various individual systems that were being used. We made a customisable bespoke solution, with core data plus the ability to add unique fields where necessary.
We worked with the dioceses to make sure that the system was highly functional, giving users the ability to create their own dynamic groupings of contacts using powerful saved searches (e.g. finding all church wardens, who have been appointed in the job role in the last six months, within a particular parish). From this, they could send personalised emails, carry out contact audits, export data, etc.
Since its launch, numerous developments have taken place including more audit tools, GDPR support, reports, and CRM capability. A powerful API has been integrated with numerous other systems to form the backbone of the contact management.
We have also been working closely with the dioceses to increase the functionality available to them. Our desire has been to offer a constant stream of updates ensuring the system remains relevant to the dioceses and meets the current needs of an ever-changing world! Our team (Chris, Jonny, Sami, Iwan and Nikita) have released hundreds of updates over the years, and the CMS is always on our radar. This includes unleashing Dave to help spruce up the User interface and experience, releasing new features, and ensuring the system is up-to-date from a security perspective.
The CMS is a powerful tool, custom-built and designed for specific users to get the most out of their day-to-day roles. We aim to make their lives easier, and by working together we help keep the costs down and the results up!
